Pricing

Yes. There's no obligation to start a free trial. Fill out the form, we'll reach out to you and start with a demo. If you like what you see, you can proceed with a free trial.

No. But it's important for you to know that we handle your data with confidentiality and that it belongs to you. So there is a simple no obligation free-trial agreement that states our obligations with your data and that you have no obligation to move forward with a paid plan.

Magic begins to unfold around the ten interview mark, but twenty is where real patterns start to occur. Many of our clients have trend data across hundreds of interviews, but you'll see trends and actionable insights earlier than you might expect.

Head over to our onboarding page for full details. But suffice to say, once you pick a plan, we schedule a one hour kick off call to introduce you to our platform and customer recruiting and interview plan. We try to do kickoff within 48hrs of sign up. And if you can provide contacts to us from your CRM, we can be off and running within a day. We take onboarding and time to value very seriously and often times are working against major initiatives within the organization.

Yes. We don't charge by the seat. Any number of team members can log in and see everything from trends to the raw data underpinning them.

Some months we interview a few more, some months a few less, depending on the number of contacts you can provide. We do a rolling three month look back to ensure we're keeping our promise to you as it relates to number of interviews. If it seems the number is trying to creep higher, we'll have a conversation with you about leveling up your plan.

With our Team and Pro plans, we take additional time with each customer interview to explore the competition. We aggregate the competitive intelligence from every conversation and provide a battle card for each competitor. You'll learn key things about your competitors directly from customer interactions.

With our Pro plan, we take additional time with each customer interview to explore pricing. The conversation around pricing unfolds in ways that provide excellent insights and we take additional time to organize the pricing elements into price specific insights.

We do. An expert from our team, to be exact. We have thousands of interviews under our belt. You can be sure your customer's experience will be both professional and valuable.

In most cases, offering your customer a small token of appreciation for their time goes a long ways. Most often this comes in the form of a $50 Amazon or Visa gift card. But the amount is totally up to you. Once the survey is done, we send a short online exit survey to your customer which validates their interview is complete. Once that’s done, we issue the gift card via email and bill you during our normal billing cycles for all incentives issued. 

The success of any program depends on successful recruiting. Once we have your customer list, we go to work reaching out to interview candidates. We do this very professionally through multiple channels. We show you our recruiting process during the tour of our software. But it’s professional, low-key, and it works. 

We work with companies of all sizes. You’d be surprised. Within large organizations, the impact of our work makes great businesses even better. With smaller teams, the impact of our work could determine the viability of the business itself. Customer interviews benefit businesses of any size.